March 2011

XenServer issue

Submitted by gavint on Sun, 27/03/2011 - 16:01
Date: 
Sun, 27/03/2011 - 16:59

We have an issue with one of our XenServer hosts which is affecting some customer machines. We are working on the issue and customer virtual machines should be back online shortly.

We apologise for any inconvenience caused.

Update 17:15
All customer virtual machines are now booting and we are looking into the cause of the issue.

Update 23:15

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Hosted Exchange Issue

Submitted by gavint on Wed, 16/03/2011 - 11:19
Date: 
Wed, 16/03/2011 - 11:00 - 11:21

We are aware of an issue presently affecting connectivity to our Hosted Exchange services. We are looking into the issue and will post further updates shortly.

Update 11:21: Exchange services are now back online and we are looking into the cause of the issue.

RESOLVED: Support tickets when emailing support@networkeq.co.uk

Submitted by beno on Sat, 05/03/2011 - 17:25
Date: 
Sat, 05/03/2011 - 17:23

Due to the hardware issue we experienced with our IronPort, currently support tickets are not automatically generated when you email support@networkeq.co.uk. We will be manually making tickets for those customers emailing support@networkeq.co.uk in the meantime or you can raise a ticket on our website at https://secure.networkeq.co.uk/clients/submitticket.php?step=2&deptid=5

Update 22:00 08/03/2011
The IronPort appliance has now been replaced and this issue is now resolved.

RESOLVED: Anti-spam issue

Submitted by beno on Sat, 05/03/2011 - 17:23
Date: 
Sat, 05/03/2011 - 17:11

Cisco have confirmed there is a hardware fault with our Cisco IronPort anti-spam appliance and they will be replacing this on Tuesday.

In the meantime we have set up a temporary spam filtering appliance using a virtual server. This will still filter spam but may not be as effective and there will be no quarantines (you will receive suspected spam emails with [*** SPAM ***] prepended to the subject).

Emails should now be being delivered correctly and any emails sent during the time the service was unavailable should be delivered eventually when the sending server retries.

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Anti-spam issue

Submitted by benc on Fri, 04/03/2011 - 14:14
Date: 
Fri, 04/03/2011 - 12:30

We are currently experiencing an issue with out Cisco Ironport Anti-Spam appliance and as a result no email is being delivered that routes through mx01.lhc.uk.networkeq.net. No email will be lost, but some messages may get returned to sender with an undeliverable error.

We have raised a case with Cisco and are working towards returning to normal service as soon as possible.

We apologise for any inconveniece this may cause.