Advanced Notice

The hardware supporting our Exchange service will be moved to a new datacentre on the weekend of the 5th and 6th of February 2010. This will result in service interruption for all Hosted Exchange customers. No incoming email will be lost or rejected as a result of the move, all email will be queued and processed as normal after the move is completed.

The timelines of the move are given below:

FRIDAY 5th February
18:00 GMT - All Hosted Exchange services (Mail, OWA and Control Panel) cease.

SATURDAY 6th February

We will be installing new networking equipment (switches and firewalls) at our primary data centre in London on the morning of Sunday 10th January 2010. The new equipment will provide improved performance, redundancy and scalability. We will also be upgrading the software for our NetApp storage area network at the same time.

All hosting customers will be affected during this maintenance window and all virtual servers will be shut down and restarted after the work is complete.

We apologise for any inconvenience caused.

The current router used for Hosted Exchange customers is exhibiting sporadic problems resulting in intermittent disruptions to service. The existing router will be replaced with a new and upgraded router.

This maintenance will be carried out as an emergency on Monday 9th November 2009 between 21:00 and 22:00. All Hosted Exchange customers will be affected during this maintenance window.

We have changed the hostname of our shared hosting server cpanel02 from cpanel02.london.networkeq.net to cpanel02.lhc.uk.networkeq.net. This change is necessary in order to standardise host names across our network and to enable additional SSL services such as FTPS.

The DNS entry will remain for a period of a few months but the SSL certificate has been changed. Shared hosting customers who use the full server hostname should update their records and configuration as soon as possible to reflect the change.