Network issue

We are currently experiencing an unexpected issue with one of our firewalls in Docklands, this has caused a loss of connectivity to all customer services. We are currently working on bringing the firewall back online and we will then investigate the root cause.

Please accept our apologies for any inconvenience.

Update 17:10: We have turned off the firewall in the cluster that we believe to be faulty and are currently working on bringing the other firewall back online. This issue is being dealt with at the highest priority, thank you for your patience.

Update 17:45: The engineer in the data centre is working with us to resolve the issue and we will involve the vendor if necessary.

Update 17:52: Unfortunately the firewall configuration is not loading correctly so we are restoring the firewall to factory settings and will then reapply the configuration. Whilst we believe this will resolve the issue it will take a further 30 minutes to get the firewall restored. Please accept our apologies for the extended downtime.

Network EQ takes incidents such as these very seriously and once we have idenfied the root cause we will be putting measures in place to ensure this kind of incident cannot reoccur.

Update 19:06: The software image has now been transferred to the engineer at the data centre (although this took a little longer than anticipated) and they are currently transferring this to a laptop to reinstall the firewall.

Update 19:24: The software image is being reinstalled and we hope to have a further update before 20:00. Thank you for your patience.

Update 21:27: Our engineers are still trying to bring the firewalls back online as quickly as possible.